Payment FAQs
We provide several convenient payment options: bank transfers, bitcoin, and card payments. However, card payments are available for a limited number of countries.
BANK TRANSFER:
You can quickly initiate a bank transfer through your online banking platform, mobile banking app, or even in person at a bank branch. After making the transfer, please confirm your order. If you’re transferring from someone else’s account, such as a partner or friend, please inform us of the account holder’s name and order ID to prevent shipping delays.
BITCOIN OR CRYPTOCURRENCY:
Upon confirming your order, a pop-up will display a QR code for payment. You can scan this or use the provided wallet address. Typically, it takes about an hour for the order to get confirmed. If the screen times out, don’t fret; our system will finalize the order once the payment is successful. Ensure you cover more than the fees to avoid issues with receiving your payment.
CARD PAYMENT BY LINK:
For our UK customers: We’ll craft a unique payment link after order confirmation and send it to your email. If you order outside our working hours, expect your link on the next business day.
If you’re awaiting your card payment link, kindly give us up to an hour to manually generate your secure payment link. We’ll send it to your email once it’s ready.
If your order was placed outside our regular working hours, expect your payment link to be processed on the following business day.
It is the customer’s responsibility to ensure they know which peptide is the most appropriate for their research purposes. For obvious reasons, we could never resell a product which had been returned to us. If you’ve paid for an order that hasn’t been shipped yet and wish to cancel for a refund, we’re here to assist. Please get in touch with us using the contact form on our website.
Orders and Shipping FAQs
We send all orders with only your name and address on the package. The order itself is wrapped in bubble wrap to ensure it won’t be damaged in transit. In this way, we ensure full security and complete discretion.
We consider your privacy at all times so parcels are sent with no indications of their contents inside along with a return address.
Yes, we welcome customers from outside the UK. Bank Transfers can take 1-2 days before they reach our account so there might be a slightly longer delay before payment is confirmed. Orders are then processed and shipped as quickly as our UK orders. However, we can’t guarantee the same speed of delivery as it depends on the overseas postal service over which we have no control. Orders can arrive anywhere between 5 and 25 days.
Before ordering, you should make sure you have a full understanding of the laws where you reside. It is highly unlikely that your order will be seized by customs officers. However, if it were to occur, we would work with you to find a mutually acceptable solution.
With Shipping Protection we guarantee delivery of your order it’s a simple as that. If your order is not received within 21 days from dispatch* we will resend your order. In the very unlikely event that your resent order is not received we will refund you.
*21 days for Premium Shipping, 28 days for Tracked Shipping, and 35 days for Australian orders.
Peptide FAQs
A peptide is a group of two or more amino acids attached by a peptide bond . Amino acids are known as the building blocks of protein and play a crucial role in many of your body’s natural functions including stimulating hormonal activity or repairing damage to the body. Although they are produced naturally by our bodies, they can also be derived from animal or plant sources or be manufactured synthetically.
The temperature of the peptides during transit is not of concern. For them to remain active, the most important factor is that they are kept out of direct sunlight.
Peptides should be stored in a cool place away from direct heat and sunlight.
All of our peptides are sold in various sizes of vials of lyophilized powder.
Peptides must be mixed with bacteriostatic water and/or acetic acid. These liquids keep the peptides fresh, prevent them from deteriorating and keep them free of bacteria for longer periods. Before using bacteriostatic water which has been kept in the fridge, allow it to reach room temperature as this will facilitate dissolution. In general, simple peptides will only require the addition of bacteriostatic water. However, more complex and long chain peptides will need a small quantity of acetic acid (10-20%) which is then topped up with bacteriostatic water.
Yes, absolutely. We stand by the quality of all our products and strongly urge you to have them tested by any impartial third party laboratory. Tests which can be carried out include mass-spec, AAA, Maldimass and HPLC.
Peptides come in a variety of shapes and sizes due to their nature. Often the ‘cake’ may break during transit. This is normal and doesn’t affect their quality or potency. Also, proteins like LR3 are naturally larger than GRF or GHRP.
Our products are sold on the understanding that they are exclusively for research purposes only. They should never be used for the treatment of any medical condition, deficiency or disease or be added to food for human consumption.
If there are any other Questions, have a read of our site, or contact us!
DISCLAIMER: We do not supply peptides to any individual under the age of 21. You must be a licensed and qualified healthcare practitioner. Our team of dedicated professionals are committed to providing an extensive range of products used ONLY in the process of laboratory research by responsible trained and professional individuals. All products listed on this website are intended for laboratory research purposes only. The products listed on this website are NOT for human or animal consumption or ingestion of any kind.
